How does the free first month work?
First 30 days free for up to 10 users. Your trial starts when your workspace is activated. After 30 days, choose a paid package and pay its annual fee upfront to continue. No payment is due during the trial. Request activation through our team; the 10-user trial cap applies even if your intended paid plan includes more users.
When do we start paying?
After the 30-day trial, the selected annual package is paid upfront before paid access continues. The paid 12-month term starts after the trial. Annual packages are billed as one upfront payment; monthly instalments are not offered. Your package and payment details are confirmed before purchase.
Is the price per user or per firm?
The displayed price is the annual fee for your firm, including the staff allowance shown. All plans include unlimited client records. Prices exclude 18% GST; external client contacts are not paid internal staff seats.
What is included in every paid plan?
Accounts, assignments with list and Kanban, tasks, queries, checklists, templates, schedules, reminders, projects, contracts, invoicing integration, compliance, DSC tracking, timesheets, TimeDesk attendance and leave, and organisation reports. Growth, Scale and Office also include account and auditor reports, Vault and custom fields. Third-party subscriptions and paid messaging are separate where applicable.
Can we add staff, storage or AI answers?
Extra internal staff cost ₹499 per user per year. Additional Drive storage is ₹399 per 10 GB per year. An AI pack costs ₹299 per year and adds 20 answers to each month's allowance for your firm. Packs can be stacked; prices exclude GST. Contact us to arrange an add-on or upgrade and confirm any adjustment for the remaining paid term.
How are AI answers counted?
AI allowances are shared across the firm, not allocated per user. Start and Team include 50 answers per month; Growth, Scale and Office include 200. One answered question counts as one answer; failed or empty turns do not count. Unused answers do not carry over. Large-document processing and any separately paid services are confirmed before purchase.
What counts as an internal user?
The owner and enabled partners, managers, staff and article trainees use internal seats. Pending invitations reserve capacity. Restricted client contacts, suspended users and deactivated users are excluded. A larger paid package does not raise the 10-user limit during the free trial.
What happens if we do not continue after the trial?
No paid subscription starts without a confirmed purchase. Contact us before the trial ends to discuss your plan, access and data export. Storage, usage and any migration or special onboarding services are explained with your order.